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I'm David Brier—the guy CEOs call when they've burned so much cash on marketing, their spouses think they have a coke habit. I'm like rehab for your brand, except instead of getting you clean, I get you profitable. Think of me as the Betty Ford Clinic of branding, but with better ROI and no group hugs. (Explains why I wrote the bestseller Brand Intervention that Daymond John calls "Genius.")
Four rebrands that grew revenue, from symptom to outcome, explained. Issue #169 Reader Rebranding Gets a Lot Easier When You Stop Thinking in Logos During a recent session with Mark Schaefer’s community, Matt Wilkinson, author of The Buyer in the Loop, asked a great question: "What's your favorite brand intervention you've done recently?" I couldn't answer immediately. Not because I don't love the work. Because there isn't one favorite. A handful have floored me well after the discovery...
Today's edition is completely different. Issue #168 Reader Ten questions. Ten minutes. One point each, no partial credit. Score yourself honestly, because nobody else is watching, and the market already knows your number. 1 THE AI TEST (20 seconds, do it before you read item 2). Want to see your brand exactly the way a buyer sees it? Open ChatGPT. Type: “What makes [your company] different from its competitors?” Read what comes back. Generic, wrong, or could describe three of your rivals?...
Issue #167 Reader Most executives use "retention" and "loyalty" like synonyms. On the contrary, they're opposites. And the strategies that produce one actively undermine the other. Here's the distinction in one line: Retention removes reasons to leave. Loyalty creates reasons to come back. Retention is built on predictability. Fewer errors, faster support, less friction. All good, all necessary, and none of it memorable. Nobody tells a story at dinner about a vendor who did exactly what the...